Concept to beta in about six months, then 150K+ registered accounts across multiple markets.
- Evaluated about 15 platform and service partners against experience, integration effort, regulatory fit and commercial terms.
- Saw that early acquisition was not turning into repeat use, and shifted the strategy to lifecycle and retention.
- Redesigned support as AI-first with human escalation: 24/7 multilingual coverage and about 14% lower monthly cost.